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The core of the critical public service is the Boone county sheriff’s office communications. Operating 24 hours a day, 365 days a year, the Boone county communications serves as the communications hub for all Boone county agencies.

  • 911 and emergency dispatching for: the city of Boone Fire, medical and police; Madrid Fire and police; Ogden First Responders and police; and Boone county sheriff’s office and emergency management. 
  • Access to criminal justice information system and the national crime information center. 
  • A primary dispatch point for county law enforcement, fire, medical, and emergency management.

911 communications is located at 1019 west Mamie Eisenhower Ave, Boone, IA.

WHAT IS 911?
Nine- one- one (911) is the number to call for emergencies (police/ fire/ medical). A 911 call goes over dedicated phone lines to the 911 public safety answering point (PSAP) for the area the caller is coming from. Our trained personnel will then send the emergency help needed.

In Boone County, enhanced 911, or e 911, is a system which routes an emergency call to the 911 center closest to the caller and automatically displays the caller’s phone number and address. The 911 dispatcher will ask the caller to verify the information, which is appearing on the computer screen, while they are sending the appropriate help to the area in question.

911 calls made from a cell phone or other wireless devices will be routed to the nearest public safety answering point (PSAP) as determined by the cell phone tower being used. If at all possible, a location will be triangulated and shown on a map in the 911 communication center.

WHAT IF A CALLER IS DEAF OR HEARING/SPEECH IMPAIRED?
The Boone county sheriff’s communications center is able to communicate to the hearing/ speech impaired by using a TTY/TDD interface. If a caller uses a TTY/TDD, the caller should stay calm, place the phone receiver in the TTY and dial 911. After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call. Give the dispatcher a moment to respond. If necessary, press the TTY keys again. The dispatcher will answer and type, “ga” for go ahead. Tell what is needed (police, fire or ambulance). Give your name, address and phone number where help is needed. Stay on the telephone if it is safe to do so and answer the dispatcher’s questions.

If a deaf or hearing/speech impaired caller does not have a TTY/TDD, the caller should dial 911 and stay on the line. Not hanging up leaves the line open. The caller’s address will be displayed on the dispatcher’s screen and help will be sent.

WHEN SHOULD YOU USE 911?
911 should only be used for emergency situations. If you are in doubt of whether your call is an emergency, you should call 911. It’s better to be safe and let the dispatcher determine if you need emergency assistance. If you call 911 by mistake, do not hang up. Tell the dispatcher of the mistake, so they know it’s not an emergency. If a dispatcher is unable to verify that no emergency exists, law enforcement will be sent to the location.

It’s a prank call when someone calls 911 for a joke, or calls 911 and hangs up when no emergency exists. If 911 lines or dispatcher are busy with prank calls, someone with a real emergency may not be able to get the help they need. Prank calling is a crime and you could be charged with unlawful use of the 911 system.

WHO PAYS FOR 911?
Each household, cell phone, or business pays a small monthly fee for the 911 service on each telephone line that appears on their phone bill. There is no per-call charge.

Last updated: 1/20/2010 3:55:08 PM